Clive Webb

Clive Webb – Trainer and Facilitator

Clive has the benefit of over 30 years' experience of working in a customer service environment.

Over this period, he has held many varied and interesting positions including:

• News Manager
• Hotel Hall Porter/Waiter/Head Barman/Head Concierge/Assistant Manager
• Senior Door Supervisor in numerous hotels, restaurants and nightspots
• Rent Officer and Housing Officer for Local Authority & Housing Associations
•  Fitness Instructor in prestigious health and fitness facilities
•  Police Officer on an inner city beat
•  Retail sector – shop floor positions

Using this extensive experience, Clive delivers bespoke training sessions and staff conference facilitation on the following topics:

• Creating customer excellence
• Communication
• Coping with change
• Motivation
• Team building
• Dealing with difficult customers

Clive is an entertaining and dynamic speaker using humour and an interactive approach to engaging with delegates and thus achieves his clients’ objectives. Clive believes strongly that if delegates are active participants in the training and enjoy the experience then the message will not only be delivered but acted upon back in the workplace. His approach is not to just stand and spout but instead encourage all delegates to take part in the sessions and give feedback. As part of the training he utilises entertaining games and activities to stimulate, motivate and maintain concentration and interest from delegates.

 Listed below are just a few of the activities he has used with great effect - he has a lot more up his sleeve:

• Float or burst – send your feelings soaring
• Smash that wall – breaking down the barriers to delivering excellent customer service
• Pass the parcel – keep your eye on the customer
• Reach – it’s amazing what you can achieve if you just think and point