How do I log in to the College network?
o You will be able to access the college network ONLY if your details are registered with Human Resources.
o In College: Enter your username (first name & surname with no spaces or full stops i.e. jamessmith) and your initial, temporary password Password1. You will then be asked to set your own password for future use (8-12 characters containing at least one uppercase, one lowercase and one number). Once logged in you will have access to emails, Internet, Staff Intranet (StaffNET)’ and shared data storage areas appropriate to your area of work.
o Remotely: Remote access over the Internet is only possible after you have initially logged in onsite at College for the first time. Thereafter, remote access is available via the College Website: www.stratford.ac.uk| . From the home page, click on ‘StaffNET’ (lower, left-hand corner) to access the normal Intranet features including ‘E-Services’ (email, online timetabling, file transfer and a number of other facilities) or you can access chosen areas directly from the home page ‘Quicklinks’ menu (top right-hand corner).
What if I forget my password?
o If you forget your password, you will need to visit the IT Servicedesk in person and provide your staff ID badge to verify your identity. Your password will then be reset to ‘Password1’ to enable you to re-activate your account.
How do Students log on to the College network?
o In College: New Students follow a similar process except that their username is always their Student number & their initial, temporary password is their date of birth (exactly as shown on their Student ID badge) preceded by the letter P (i.e. P01/06/1993). Again, their account must be activated in College before remote access is available.
o Remotely: Via the College Website: www.stratford.ac.uk| . From the home page, ‘Students’ (next to StaffNET) provides access to Student areas.
How do I access my emails?
o Your College email address is your username (first & second name with no spaces or full stops) followed by @stratford.ac.uk i.e. jamessmith@stratford.ac.uk
o Onsite at College, email is accessed through ‘Microsoft Outlook’ (Shortcut on your desktop, shortcut in the taskbar or via the ‘Start’ menu.
o Remote access to email is provided by ‘Webmail’ which is accessed via the College Website & ‘StaffNET’ > ‘E-Services’ (see above – ‘How do I log on to the College Network?’) or use the Quicklinks section on the college.
What versions of software does the College run?
o The College uses the Windows XP professional operating system & Microsoft Office 2007. Office 2007 is backward compatible with previous version documents but if, for example you wish to work on documents both at home and at work and you use (say) Office 2003 at home, you should save documents created at College in 2003-compatible format to enable you to open them at home. If you use ‘Microsoft Works’ (often installed free on new computers) at home, you should be aware that while ‘Office’ can open ‘Works’ documents, ‘Works’ cannot open ‘Office’ documents unless you save them in the ‘Works’ format (using ‘Save as’).
IT User Policy
o Your responsibilities as a College Network user – click here|
What College software can I borrow to install on my home computer?
o The College software licence agreement allows staff to legitimately install College versions of the following software on their home computers in support of their working role:-
Microsoft XP operating system
Microsoft Office 2007
Entitlement to use this software exists only as long as the user is a member of College staff and the software must be uninstalled on leaving College employment.
Contact the IT ServiceDesk to arrange temporary loan of relevant CDs.
Where are ‘My Documents’ stored?
o Desktop PCs: No documents you create are stored on your local computer hard drive. To ensure safe retention, your ‘My Documents’ folder is located on one of the College servers in an area called your ‘Z: drive’. Each Z: drive is available only to the relevant user and is therefore provided for storage of documents of personal relevance (as opposed to ‘shared’ documents).
o Laptops: When documents are created on a Laptop while onsite and connected to the College Network, they are stored in your ‘My Documents’ folder on your Z drive in the same way as a PC. When created offsite however, documents are temporarily stored on the Laptop hard drive under the local ‘My Documents’ folder. Any document created offsite to which you need future access should be copied to your Z drive as soon as you next connect to the network onsite.
Where are ‘Shared Documents’ stored?
o Each Department has its own storage area on the Staff Intranet which can be accessed by members of that Department to store documents of common interest. The areas are listed under the relevant department name (left-hand section of ‘StaffNET’ home page) and divided into ‘Public’ and a ‘Private’ sections. Documents stored in the ‘Private’ section can only be accessed by members of the relevant Department. Although fellow Department members can subsequently edit each others’ documents stored in ‘Private’ areas, each ‘version’ of the document (a version recognises any changes) is retained so that a previous version of the document can be restored at any time. Documents stored in the ‘Public’ section can be viewed by any member of staff but edited only by members of the issuing department.
Do I need to keep backup copies of my documents?
o All documents stored in staff Z: drives are included in regular server backup processes and can in emergencies, normally be recovered. However, it is recommended that you retain your own backup copies of critical documents on removable media such as CD or USB memory stick.
How much storage space do I have for my documents?
o Each member of staff is allocated 1Gb (1000Mb) of storage space for Z:drive documents & ‘Outlook’ (email & calendar) data. While this is adequate for all reasonable use, storage of unusually large files (such as video or high-res image files) can substantially reduce available document space. Failure to ‘housekeep’ emails by regularly deleting older emails (Inbox, sent & deleted folders) can also result in wasted storage space and can on occasions, result in a noticeable slowing down of your computer.
Where can I find staff phone numbers?
o In the Microsoft Outlook toolbar, click on the open book icon (next to the ‘search address books’ field). Type in the first few letters of the person’s first name & scroll if necessary to find the person you want. Double-click on their name to view their location and phone details.
What do I do if something goes wrong with my computer?
o Firstly check the basics:-
Is the computer correctly connected to power and the network via the appropriate cables?
Is everything switched on?
Is the screen, keyboard and mouse correctly connected?
If the problem concerns logging in, does the login screen display ‘strat-col’ as the destination network (as opposed to ‘this computer’)?
Have you re-entered your username & password ensuring that both are correct and making sure that neither the Caps lock nor Number lock is on?
Have you re-started the computer? (‘Start > Shutdown’, or if this is not possible because the computer is ‘frozen’, hold in the computer power button until it shuts down & then power up again).
Still not working?
Contact the IT Servicedesk by email itservicedesk@stratford.ac.uk| giving the following information if possible:-
Your name
The room number where the computer is located
The Computer name (displayed on the upper, right-hand side of the desktop screen against ‘Computer’)
A brief description of the problem. Quoting any error messages if possible
If it’s not possible to email us, phone on Ext. 3172 or visit our helpdesk on the second floor of B Block (BS12).
How can I escalate response to my request for help?
o Our response to IT problems is based on a set of priorities detailed in our Service Level Statement. If you believe that your request justifies special response, check our Service Level Statement to see what you can do - Here|
How do I get IT training?
o Staff training is facilitated by Staff Development & Teacher Training located in room BG1A, Ext. 3243, nicolarich@stratford.ac.uk|
Who do I contact if I need a new laptop/PC?
o New IT equipment is sourced through Computing Services upon email authorisation by the relevant Head of Department. In the first instance, suitable equipment specification & cost can be obtained from the ITservicedesk staff for submission to your HoD. Once the purchase is authorised, ITservicedesk will obtain, install and configure the equipment.
Who deals with telephones?
o Computing Services is responsible for telephony including landlines and mobile phones. Request for telephony support should be handled in the same way as those for IT support – itservicedesk@stratford.ac.uk|
What else can Computing Services do for me?
o Printer procurement/operation/repair/replacement
o Printer toner supply
o Data Projector procurement/operation/repair/replacement
o Portable Data Projector loan (book early through IT ServiceDesk)
o Interactive whiteboard procurement/operation/repair/replacement
o Telephony – procurement/operation/repair/replacement (landline & mobile)
o New equipment supply (all IT-related equipment is purchased through Computing Services)
o Re-connection/configuration of existing equipment (staff relocation, room changes etc.) contact as soon as possible before equipment requires moving)
o Special software sourcing, configuration & installation (all software requires testing by Computing Services prior to installation)
Computing Services contact details
itservicedesk@stratford.ac.uk|
Internal Ext. 3172
Direct dial: 01789 417472
BS12 – 2nd floor, B Block