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Where will this course lead?

Our new qualification enhances customer service in healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers, within the health and social care environment. This course is designed to help learners develop positive working relationships, with customers in a health and social care setting, by using effective communication.

What will I study?

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs

How will this course be delivered?

8 weeks distance learning (2 assessments)

What qualifications will I get?

Level 2 Certificate in Customer Service for Health and Social Care Settings.

How will I be assessed?

Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.

How do I get a place on the course?

Register your interest and we will contact you with a date for enrolment, or contact 01789 266245 / professionals@stratford.ac.uk

What are the entry requirements?

No specific entry requirements, but an initial assessment will be completed at enrolment.

What else do I need to know?

You must be aged 19+ and have lived within the European Economic Area (EEA) for at least 3 years. You must be based in England; however some postcode exclusions apply - please enquire for confirmation of eligibility. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship or higher education training programme.

These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.

 

Location

Stratford-upon-Avon College

Start Date

Various

Day

Various

Time

Various

Course Fee

Free

Course Code

HEFBB013OCP0

Study Mode

Distance Learning