Where will this course lead?

This course will develop your understanding and knowledge of the responsibilities and tasks involved in providing effective customer service. It is for individuals who wish to start a new career and those who already work within the sector.

What will I study?

This qualification contains 4 mandatory units:            

• Unit 01 Preparing to deliver customer service in health and social care settings
• Unit 02 Effective communication for health and social care
• Unit 03 Understand the specific needs of customers accessing health and social care services
• Unit 04 Teamwork in health and social care settings

How will this course be delivered?

This is delivered via distance learning

What qualifications will I get?

Level 2 Certificate in Principles of Customer Service

How will I be assessed?

Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.

How do I get a place on the course?

Contact the Enrolment team on 01789 266245 or email: hello@stratford.ac.uk

What can I do after this course?

Could progress to:
Level 2 Award and certificates in Mental Health problems
Level 2 and 3 Certificate in Preparing to work in adult social care
Level 2 and 3 certificates for working in the Health sector
Level 2 and 3 Diplomas in Health & Social Care

Relevant employment within: 
- Healthcare
- Social Care
- Social Work


Stratford-upon-Avon College

Start Date






Course Fee


Course Code


Study Mode

Distance Learning