Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity, showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
This apprenticeship is suitable for currently working in, or progressing into the following roles:
Financial Administrator; Marketing Analyst; Public Relations Executive; Project Officer.
You will study the knowledge, skills and behaviours as set out within the apprenticeship standard, which will include the following subjects…
* Producing accurate records and documents including: emails, letters, files, payments, reports and proposals
* Drafting correspondence, writing reports and reviewing others' work
* Maintaining records and files and handling confidential information in compliance with the organisation's procedures (GDPR)
* Communicating (written and oral) with internal and external clients
* Making effective decisions based on sound reasoning and dealing with challenges in a professional manner
* Applying problem-solving skills to resolve challenging or complex complaints and acting as a key point of contact for addressing issues
The apprenticeship programme consists of 'on-the-job' and 'off-the-job' training. You will receive on-the-job training from your employer and will also be allowed 20% off-the job training, which will involve independent study.
Your independent study will be recorded in a learning journal, to capture evidence of your experiences, reflections and achievements.
An assessor coach will be allocated to you and will visit your workplace on a regular basis, liaising with your work-based mentor, but you will also receive master-class workshops from college tutors.
This will give you the opportunity to do real work, developing work-based skills that employers' value and helping you to progress in your chosen career.
· Level 3 Business Administrator Apprenticeship Standard
· Level 2 Functional Skills Maths and English (if required)
The apprentice's progress and development will be assessed at regular stages - this is likely to be a combination of assignments, activities, exams, reflective discussions and observations in the workplace.
The employer and training provider will formally sign-off the apprentice's readiness for the independent End Point Assessment (EPA) at 'gateway'. Gateway is the point at which the apprentice has met and can confidently apply the minimum knowledge, skills and behaviours required, as detailed within the apprenticeship standard.
The End-Point Assessment (EPA) will consist of 3 distinct components:
· Practical observation with questions and answers
· Set brief test in a controlled environment
· Professional discussion supported by a portfolio of evidence
Performance in the EPA will determine your overall apprenticeship grade i.e. pass or distinction.
In order to gain a place on this course, applicants must meet the entry criteria and attend a formal interview. All applications are to be submitted via the college website:
If you have a learning difficulty or disability, please let us know when you apply. If you need help with completing your application and at interview, we can provide support:
To secure a place of study on the Level 3 Business Administrator programme, the minimum entry requirements are as follows:
· English GCSE Grade 4/C, Level 2 Functional Skills, or equivalent
· Mathematics GCSE Grade 4/C, Level 2 Functional Skills, or equivalent
· Demonstrate a passion for the creative design and media industry
· Be at least 16 years of age
You must also be employed in a relevant field (as indicated above) for a minimum of 30 hours per week.
As part of the national apprenticeship guidance, you will also undergo Equality and Diversity, British values and Prevent Training, which will prepare you with the necessary behaviour needed to work within the construction industry.
Furthermore, you will also be required to complete 20% 'off-the-job' training as a minimum requirement for the apprenticeship course, which may require self-directed study, where will be supported by your assessor coach and work-based mentor.
There are no direct additional costs for this course, but you may want to purchase some text books for further reading. A suggested reading list will be supplied at the beginning of your course; however, we also have a wide selection of library books and electronic books for you to use too. You will be expected to supply your own stationery, such as folders, pens and paper. Connection to the internet is expected, but facilities are available at college to do this if necessary.
Please contact the Employer Services Team for more information regarding funding and costs: email@example.com
Upon completion of the apprenticeship, you can:
· Continue your employment in the industry
· Progress onto higher level qualifications through the Chartered Management Institute (CMI) to become a Team Leader or Operations / Departmental Manager.