In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
12 weeks distance learning (3 assessments)
Level 2 Certificate in Principles of Customer Service
Assessments will be marked by an allocated tutor who will provide you with detailed feedback. You will be assessed against criteria where all learning outcomes of the course have to be covered; your tutor will give you guidance for this.
Register your interest and we will contact you with a date for enrolment, or contact 01789 266245 / firstname.lastname@example.org
You must be aged 19+ and have lived within the European Economic Area (EEA) for at least 3 years. You must be based in the Midlands for our Solihull Campus or England for our Stratford Campus, including the Midlands but excluding the North East, North West and London. In addition to this, please note that participants cannot be currently enrolled on an apprenticeship or higher education training programme.
These courses are fully funded at zero cost unless they are not completed and learning materials are retained by the learner; please note that in these circumstances, there is a £125 fee.